Website and Cookie Policy

Collecting personal information

We may collect, store and use the following kinds of personal information: 

(a) information about your computer and about your visits to and use of our website including your IP address, search terms, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;

(b) information that you provide to us when registering with our website including your email address and contact details;

(c) information that you provide when completing your profile on our website including your name, address, gender, date of birth, relationship status, health records, employment records and payment details;

(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;

(e) information that you provide to us when using the services on our website, or that is generated in the course of the services we provide;

(f) information relating to any purchases of services or any other transactions that you enter into through our website, or directly through our contact centre including your name, address, telephone number, email address and card details;

(g) information that you provide when responding to customer service feedback or complaints;

(h) information contained in or relating to any communication that you send to us or send through our website, email or telephone calls (call recording) including the communication content and metadata associated with the communication; and

(i) Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we may collect that data and share it internally and combine with data collected on this site. We also work closely with third parties (including, for example, business partners, sub-contractors and third-party affiliate) who may provide services on our behalf, and we may receive information about you from them;

(j) payment data when purchasing services.

(k) where relevant information that may fall under special categories such as race, ethnic origin, politics, religion, trade union membership, genetics, health, sex life; or sexual orientation;

We may also record phone calls for the purposes of staff training, mitigation of disputes and the collection of consent from data subjects. 

Sharing your data 

We may share your personal data with selected third parties where necessary, including:

• Analytics providers (such as Google Analytics), to help us understand how users interact with our website and improve our services;
• Advertising partners, where you have given consent, to deliver relevant advertisements to you;
• Search engine providers, to assist in improving the visibility and performance of our website.

We only share personal data where there is a lawful basis to do so, such as your consent or our legitimate interests, and we ensure appropriate safeguards are in place.

We do not use sensitive personal data (such as health information or other special category data) for advertising purposes.

You can manage your cookie preferences at any time through our cookie settings.

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Analytical Tracking

This website uses Google Analytics 4 to help us understand how visitors use our website. Google Analytics may use first-party cookies and similar technologies to collect anonymous usage information.

Necessary Cookies

The below cookies are necessary for accessing the Umbraco Backoffice and functioning of the website. They allow you to enjoy the contents and services you request.